Frequently Asked Questions

Do you ship internationally?

We aim to make our products accessible to customers worldwide. Available shipping destinations will be shown at checkout.

How much is shipping?

Enjoy free shipping on all products for a limited time! Any applicable shipping costs will be displayed at checkout before you complete your purchase.

How long will it take to receive my order?

Please allow 4–12 business days for delivery after your order has been processed and shipped. Delivery times are estimates and may vary depending on your location, shipping carrier, holidays, and other unforeseen circumstances.

How can I check the status of my order?

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email. You can also visit our Track Your Order page, if available, to check your shipment's progress.

What forms of payment do you accept?

We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, and PayPal, depending on availability.

My item arrived damaged. What should I do?

We're sorry to hear that! Please contact our customer support team within 48 hours of receiving your order at [your customer support Gmail address].

Include your order number and clear photos of the damaged item so we can review the issue and help resolve it.

I received the wrong item. What should I do?

If you received an incorrect item, please contact us within 48 hours of receiving your order at [your customer support Gmail address].

Please include your order number and a photo of the item you received so we can assist you.

I entered the wrong email address or shipping address. What should I do?

Please double-check your contact and shipping details before completing your purchase.

If you notice an error, contact us as soon as possible. We'll do our best to help, but changes cannot be guaranteed once an order has been processed or shipped.

Customers are responsible for providing accurate shipping information. Please contact us promptly if you need assistance correcting an error.

What is your return policy?

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must generally be unused, in their original condition, and in their original packaging. Some products may be subject to additional conditions or legal requirements.

Please contact our customer support team before returning an item for instructions on how to proceed.

For complete details, please review our Return and Refund Policy.

How can I contact Velnora?

If you have any questions about an order, product, or our policies, please contact us at:

Email: velnorgear@gmail.com

We're happy to help!